Returns Policy

If goods have been ordered in error from the Pro Impressions® website, Pro Impressions® may agree to their return on the following conditions:

  1. I) The Buyer contacts Pro Impressions® within 7 days of receiving item(s) and will be entitled to a full refund. If after 7 days (up to 28 days), the buyer needs to return the goods, they will only be eligible for an exchange or credit on their account.
  2. II) Depending on the decision taken once The Buyer has contacted Pro Impressions®, all returns must be accompanied by a brief letter stating why The Buyer is returning the goods, along with their full contact details. If this information is not provided, we will be unable to return your product to you and reserve the right to dispose of your product three months after receipt. You must inform us if you change your address.

III) The goods must be returned in their original condition, unused and sent back to Pro Impressions® in its original packaging (Returns address - Pro Impressions, Returns Department, 29 Cannock Street, Leicester, LE4 9HR).

  1. IV) Carriage charges will be charged for goods ordered in error by The Buyer.
  2. V) Carriage charges will not be refunded for any orders returned where The Buyer is at fault.

 If Goods are faulty on arrival, Pro Impressions® may agree to their return on the following conditions:

  1. I) The Buyer contacts Pro Impressions® within 7 days of receiving item(s) and will be entitled to a full refund. If after 7 days (up to 28 days), the buyer needs to return the goods, they will only be eligible for an exchange or credit on their account.
  2. II) Depending on the decision taken once The Buyer has contacted Pro Impressions® , all returns must be accompanied with a brief letter stating why The Buyer is returning the goods, along with their full contact details. If this information is not provided, we will be unable to return your product to you and reserve the right to dispose of your product three months after receipt. You must inform us if you change your address.

III) The goods must be returned to Pro Impressions® in its original packaging (Returns address - Pro Impressions, Returns Department, 29 Cannock Street, Leicester, LE4 9HR)

  1. IV) A refund for carriage charges will be made to The Buyer once the goods are received back to Pro Impressions®.
  2. V) No carriage charges will be applied to any goods received faulty (not including electrical goods).

We aim to refund all returned goods within 1 working day after receipt of the return, please be aware that refunds can take up to 5 working days to be processed by your bank. Please also note that we are unable to refund any return postage unless the item/s returned are faulty or damaged.

Customer Rights When Buying at a Pro Impressions® Beauty Exhibition or in store:

1. Faulty or Misdescribed Goods

Customers are entitled to a full refund, repair, or replacement if the goods:

  • Are faulty or damaged
  • Are not as described
  • Are not fit for purpose

This is protected under the Consumer Rights Act 2015.

2. Change of Mind (Non-Faulty Goods)

If the goods are not faulty and the customer simply changes their mind, the shop is not legally required to offer:

  • A refund
  • An exchange
  • A credit note

Refunds:

  • Refunds, once requested, can be processed very quickly (if applied for during our opening times and meet the correct criteria).

  • The time it takes for the customer to see the funds depends on:

    • Their bank or card issuer

    • Whether it was a credit/debit card, PayPal, Shop Pay, etc.

  • Credit/debit cards: typically 3–5 business days

  • PayPal: usually within a few hours, but can take up to 5 business days

  • Shop Pay or other third-party payment gateways: up to 10 business days